new customer no incoming calls and atrocious wifi
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Re: new customer no incoming calls and atrocious wifi
01-02-2021 3:03 PM
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@monty110884 I see your point, but they are a budget supplier, hobbled even further by the parent company, and they use the cheapest gear.
I give Trust Pilot reviews little attention, although they could be semi-right in this case - as on most review sites, you only see the dissatisfied customers, as most satisfied ones never bother posting positive comments - must say I work the opposite way - if I get good service, I say so, if I don't, I just avoid using that supplier/product next time.
Re: new customer no incoming calls and atrocious wifi
01-02-2021 5:01 PM - edited 01-02-2021 5:02 PM
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@jab1 Those modern iphones are dual band. But, as you will know, there is a history of a Hub One getting confused when offering both bands with the same ID to an iThing. I have a suspicion that it is really an Apple problem but, clearly, it doesn't happen with all routers.
@monty110884 I echo @jab1 's advice. One problem at at time: see what happens when the phone is working. Then you have options: one, if you can't get the wifi working, might be to try to persuade PlusNet that you have a faulty Hub, although I think that you should see that as an uphill battle.
Re: new customer no incoming calls and atrocious wifi
01-02-2021 5:21 PM
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Thanks, @BrightonRock I suspected they might be, but as I'm still running iPhone 5, I wasn't sure when they became dual-band. 😁 I agree it probably is an 'Apple' thing, although the atrocious Hub doesn't help.
I think trying to get another hub off PN is a waste of time and effort - £25 for a BT HH6 is a better option - if @monty110884 is going to be with PN for any length of time.
Re: new customer no incoming calls and atrocious wifi
01-02-2021 10:09 PM
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landline has all of sudden this evening to decide to start working! where do we stand now engineer has been booked its less than 48 hours
Re: new customer no incoming calls and atrocious wifi
02-02-2021 7:30 AM
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Keep an eye (or ear 😉) on it - if it's still working by midday, call and cancel the engineer - if that is all s/he was coming out for.
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