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new customer and confused
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new customer and confused
18-06-2010 11:58 AM
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Just signed for phone line and broadband but i'm a bit confused.I did sign for anytime calls so would like to know if i only call land lines in UK and do not go over the 300 min limit to call abroad,the only thing i will have to pay is the line rental am i right?
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Re: new customer and confused
18-06-2010 12:01 PM
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Almost. There is a 60 minute limit on UK calls and 30 minute on International calls. If you are phoning for longer than that, Just hang up at 59 minutes or 29 minutes and call again and it will remain free.
Phil
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Message 2 of 6
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Re: new customer and confused
18-06-2010 12:19 PM
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Message 3 of 6
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Re: new customer and confused
18-06-2010 4:44 PM
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Hi Snowball,
Q1. Yes you would only have to pay the line rental and the anytime fee if you were to only make calls within your plan.
Q2. Your phone line is due to go live on 22/06/2010 so your first bill will be for your your line rental and anytime package on the 23/06/2010. Your billing date will then be 23rd of each month.
Q1. Yes you would only have to pay the line rental and the anytime fee if you were to only make calls within your plan.
Q2. Your phone line is due to go live on 22/06/2010 so your first bill will be for your your line rental and anytime package on the 23/06/2010. Your billing date will then be 23rd of each month.
Message 4 of 6
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Re: new customer and confused
19-06-2010 8:40 AM
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Quote from: snowball 300 min limit to call abroad
Don't forget it's only the top 20 countries that are included in the plan, list here
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Re: new customer and confused
20-06-2010 8:04 PM
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That's great as i usually call Portugal twice a month and do 1 or 2 really quick calls to USA so 60 was enough,300 is great

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