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new customer and confused

snowball
Newbie
Posts: 5
Registered: ‎18-06-2010

new customer and confused

Just signed for phone line and broadband but i'm a bit confused.I did sign for anytime calls so would like to know if i only call land lines in UK and do not go over the 300 min limit to call abroad,the only thing i will have to pay is the line rental am i right?
5 REPLIES 5
pjmarsh
Superuser
Superuser
Posts: 3,629
Thanks: 1,297
Fixes: 14
Registered: ‎06-04-2007

Re: new customer and confused

Almost.  There is a 60 minute limit on UK calls and 30 minute on International calls.  If you are phoning for longer than that, Just hang up at 59 minutes or 29 minutes and call again and it will remain free.
Phil

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

snowball
Newbie
Posts: 5
Registered: ‎18-06-2010

Re: new customer and confused

Smiley tks just  one more question as PN is not very clear or i'm too stupid to understand,i did order line and broadband yesterday ,made the initial payment by card and set up the DD ,when will be my first payment by DD?
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: new customer and confused

Hi Snowball,
Q1. Yes you would only have to pay the line rental and the anytime fee if you were to only make calls within your plan.
Q2. Your phone line is due to go live on 22/06/2010 so your first bill will be for your your line rental and anytime package on the 23/06/2010. Your billing date will then be 23rd of each month.
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: new customer and confused

Quote from: snowball
300 min limit to call abroad

Don't forget it's only the top 20 countries that are included in the plan, list here
snowball
Newbie
Posts: 5
Registered: ‎18-06-2010

Re: new customer and confused

That's great as i usually call Portugal twice a month and do 1 or 2 really quick calls to USA so 60 was enough,300 is great  Cheesy