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new CSC phone numbers

pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

new CSC phone numbers

Just received this e-mail.
What about the number for us on Home phone to call free? i.e. 0114
Quote
Just a quick reminder of the different ways you can contact Free-Online support if you ever need any help.
To use our convenient, online support system you can visit the 'Help Assistant' at http://help.plus.net
Alternatively if you can't get online, or would rather call us you can do so on 0845 140 0200.
You may have previously used our 0845 140 0030 number to contact us, this will change to 0845 140 0200 in two weeks. Please make a note of it so you can be sure to contact us if you need to.
Thanks for reading and rest assured we'll continue to provide the same high level of support you've come to expect from
5 REPLIES
alanf
Aspiring Pro
Posts: 1,931
Thanks: 78
Fixes: 1
Registered: ‎17-10-2007

Re: new CSV phone numbers

Do you mean CSC? (customer Support Centre). To me CSV means Community Service Volunteers or Comma Separated Variable.
I seem to recall reading some months ago that Plusnet CSC is not on Homephone and so calls to it are treated as any other 0114 number. i.e.  calls are not free except at the times your Home Phone package makes such calls inclusive.
Still I trust that the 0114 number will remain available. The use of such a number was / is one of the selling points for PN.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: new CSV phone numbers

but 0844 calls are fully charged, 01, 02 and 03 calls are free (on my package 240 mins per month)
Will change my title error
never had an answer to this one either
Date of call  Number called  Time of call  Duration  Included mins  Cost
24/10/2008  01142965198  15:30:59  00:25:00  no  £0.00
24/10/2008 01142637077 11:16:38 00:02:00 yes  £0.00
Community Veteran
Posts: 4,729
Registered: ‎04-04-2007

Re: new CSC phone numbers

The 0114 number has not changed.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: new CSC phone numbers

It was just that the wording of the e-mail from Carol Axe implied that you should use 0845 numbers, I think that mention should have been made of the alternative 0114 numbers.
The second query was, why is one number included minutes and the other isnt?
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: new CSC phone numbers

The 0114 numbers aren't changing and you can still use them as normal. The only change is the 0845 numbers are merging into 0845 140 0200.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff