my landline number

[#1]

hi,

Iv just noticed that my telephone number has changed for some unknown reason

my number should be  0131 557 2XXX

the number which is not mine 0131 557 6XXX 

im missing a lot of calls due to the blunder being on your side, please correct this problem asp than you

Moderator's note by Adie (Dvorak) redacted persona info.

[#2]

@bob1cam

This is a PUBLIC forum... I would suggest you remove your numbers from the post. 

[#3]

Moderators Note

This topic has been moved fromCommunity Site Feedback to  Home Phone

[#4 · Accepted solution]

Is the 557 6XXX number being displayed if you call a mobile or a friend with Caller ID?

[#5]

I dial my number then 63xx would be displayed

[#6]

Hi @bob1cam,

Thank you for getting in touch. I'm sorry that your number has changed and for any inconvenience that this has caused you.

I've had a look into this and this appears to have happened when your landline service was ceased in error earlier this year. Your services were re-provided but not on your original number. I'm very sorry for this error and I have passed on feedback regarding this.

I've placed an order to move you back onto your original telephone number and this is due to complete by midnight on the 5th of December at the latest.

[#7]

thanks for your help Emily, have a nice christmas xx

[#8]

Thank you, you too!