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my landline number

bob1cam
Hooked
Posts: 5
Registered: ‎01-09-2018

my landline number

hi,

Iv just noticed that my telephone number has changed for some unknown reason

my number should be  0131 557 2XXX

the number which is not mine 0131 557 6XXX 

im missing a lot of calls due to the blunder being on your side, please correct this problem asp than you

 

Moderator's note by Adie (Dvorak) redacted persona info.

7 REPLIES 7
Highlighted
CJT-80
Grafter
Posts: 40
Thanks: 7
Fixes: 1
Registered: ‎14-11-2017

Re: my landline number

@bob1cam

This is a PUBLIC forum... I would suggest you remove your numbers from the post. 

Kind Regards,

CJT
Moderator
Moderator
Posts: 21,211
Thanks: 3,090
Fixes: 633
Registered: ‎11-01-2008

Re: my landline number


Moderators Note


This topic has been moved fromCommunity Site Feedback to  Home Phone

 


 

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If it fixed it click 'This fixed my problem'
198kHz
Aspiring Hero
Posts: 3,774
Thanks: 678
Fixes: 15
Registered: ‎30-07-2008

Re: my landline number

Is the 557 6XXX number being displayed if you call a mobile or a friend with Caller ID?

To err is human, but to really foul things up requires a forum upgrade.
bob1cam
Hooked
Posts: 5
Registered: ‎01-09-2018

Re: my landline number

I dial my number then 63xx would be displayed

Plusnet Help Team
Plusnet Help Team
Posts: 1,480
Thanks: 284
Fixes: 84
Registered: ‎26-03-2018

Re: my landline number

Hi @bob1cam,

 

Thank you for getting in touch. I'm sorry that your number has changed and for any inconvenience that this has caused you.

 

I've had a look into this and this appears to have happened when your landline service was ceased in error earlier this year. Your services were re-provided but not on your original number. I'm very sorry for this error and I have passed on feedback regarding this.

 

I've placed an order to move you back onto your original telephone number and this is due to complete by midnight on the 5th of December at the latest.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
bob1cam
Hooked
Posts: 5
Registered: ‎01-09-2018

Re: my landline number

thanks for your help Emily, have a nice christmas xx

Plusnet Help Team
Plusnet Help Team
Posts: 1,480
Thanks: 284
Fixes: 84
Registered: ‎26-03-2018

Re: my landline number

Thank you, you too!

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team