cancel
Showing results for 
Search instead for 
Did you mean: 

long tone as if message there

haddock22
Not applicable
Posts: 2
Registered: ‎29-01-2015

long tone as if message there

my phone tone is a long tone as if i have messages but when i dial messages it says i dont have any.So any ideas?i have disconnected and tried again to no avail
5 REPLIES 5
Gus
Rising Star
Posts: 3,211
Thanks: 24
Fixes: 2
Registered: ‎31-07-2007

Re: long tone as if message there

That is normal, if you use BT 1571 answer phone, it gives a tone then blank that repeats until you dial 1571 if you have messages
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
plusnettony
Plusnet Staff
Plusnet Staff
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: long tone as if message there

You'd normally get a broken dial tone if you had any 1571 messages.
I've run a line test as a precaution but no fault has been found.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
198kHz
Seasoned Hero
Posts: 5,635
Thanks: 2,648
Fixes: 38
Registered: ‎30-07-2008

Re: long tone as if message there

A 'broken' dial tone will also be received if some kind of divert or similar facility is in place.
Try dialling *#001# ,and if any services are in operation, see here to cancel.
Murphy was an optimist
FTTC 40/10   Billion 8800NL
BT technician (Retired)
haddock22
Not applicable
Posts: 2
Registered: ‎29-01-2015

Re: long tone as if message there

just tried that and it said call diversion in operation then went to pages of codes to cancel and tried all that said cancell call diversion but none have worked.any other suggestions
plusnettony
Plusnet Staff
Plusnet Staff
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: long tone as if message there

As Gus said, this is normal.
What happens when you start dialling?
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team