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line dead

richierich007
Grafter
Posts: 40
Fixes: 1
Registered: ‎02-05-2014

line dead

hi mods
how can I raise a fault ticket on my phone line , everything working fine then next time I come to use my phone the dial tone goes on off on off , BB working fine , no extensions etc coming off the master socket no alarms no sky nothing
I havnt even been with plusnet a week yes that's correct less than a week and the phone is playing up , 1st time in 20 years and then a transfer and it goes down , not happy
4 REPLIES
RealAleMadrid
Aspiring Champion
Posts: 855
Thanks: 339
Fixes: 17
Registered: ‎07-07-2009

Re: line dead

You have a voicemail message, try dialling 1571!!!
richierich007
Grafter
Posts: 40
Fixes: 1
Registered: ‎02-05-2014

Re: line dead

ahh thanks .... how do I turn it off
richierich007
Grafter
Posts: 40
Fixes: 1
Registered: ‎02-05-2014

Re: line dead

ahh sorted cheers for pointing that out
mods can you close this posting thank u
PeeGee
Aspiring Pro
Posts: 1,103
Thanks: 54
Fixes: 3
Registered: ‎05-04-2009

Re: line dead

Just a check - did you turn voice mail off (via Call Features or did you just listen to/delete the message (leaving the feature active)?
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.