landlines are changing e-mail

[#1]

---

@corringham wrote:

There are some interesting points that fall out of this:

• if Plusnet migrate active PSTN users to EE, then they will be set to lose 151,000 customers - ouch!

---

 At a BT corporate level though, it is more KerCHING as EE charge more than PN

[#2]

---

@Baldrick1 wrote:

So come January 2026 or before Plusnet formally says to Openreach: "We still have lots of customers to transfer, please can we have an extension"? Do you seriously think that Openreach will reply: "No, we are going to disconnect all these customers of yours!"

But do you seriously think Openreach will say, "that's OK, you can keep all the PSTN connections active until December 31 2026"?

[#3]

---

@outcast wrote:

---

@outcast wrote:

---

@alex_h1 

You should be able to use your existing phone with VoIP by using an ATA adaptor, such as the Grandstream HT801 

---

Probably because I had browsed to the above link for the Grandstream HT801,

YouTube just recommend to me this video - How to Setup your Grandstream HT801 Analogue Adapter 

so thought I'd share it as some here might find it relevant,

although the video assumes that the device is pre-programmed by the VoIP supplier and is ready to use.

.

---

I have tried one - but it was supplied clean.  Not the easiest setup to do from scratch (got there eventually) and I would not really recommend it if not obtained ready to roll from your VOIP supplier.

A lot simpler getting a real VOIP phone like the Yealink T41S (or any other A&A suggest) and plug direct into the router.  Plenty on eBay as it is the 'old model' being taken out of commercial use

[#4]

---

@mwwagain wrote:

... at the physical level, once the 90 days elapse, all the wires (ADSL & POTS) from houses to each 'old green box' are cut off and the active ones wired into the adjoining FTTC cabinet instead.  One visit by OR engineers, and the FTTP installers can be similarly concentrated to each exchange area in turn.

@mwwagain 

Nope.

Nothing gets physically changed, no engineer visits are involved.  Openreach simply remotely disable the ability for the landline from having analogue voice capability, all the exchange equipment remains connected.

My line was converted, back in January 2025, done as a scheduled task during the early hours, after just 14 days notice.

The majority of copper lines will remain connected to the exchange AND theoretically will support SoADSL where SoGEA isn't available, until the exchanges are decommissioned around 2030, when all the copper wires will be salvaged.

The immediate objective of the Openreach PSTN switch-off is simply to end the use of analogue signals for phone lines.

It is NOT about altering the copper wiring at this time - that process starts around 2030 and then take a few years.

.

[#5]

---

@mwwagain wrote:
...once the 90 days elapse, all the wires (ADSL & POTS) from houses to each 'old green box' are cut off and the active ones wired into the adjoining FTTC cabinet instead. 

Except for those areas like mine that only have Exchange Only ADSL lines. I don't expect them to install a new FTTC cabinet to move the lines out to, as I don't think they are building FTTC at all any more. And they have no plans this side of 2030 for FTTP.

However, even in areas where your suggested approach might woirk, the ISPs still have to amend all the affected contracts - both with OR/BT and with the customer. Even that part is challenging in the timescales involved.

Consider that the e-mail move to Greenby has been imminent for 6 months now, and I don't believe many accounts have been migrated yet. 

[#6]

@outcast 

Current plans by OR only have around 105 Exchanges decommissioned by 2030. The other 4,500 odd will happen gradually after 2030.

https://www.ispreview.co.uk/index.php/2025/09/openreach-to-start-exiting-next-12-uk-exchanges-in-q3-...

Brian

[#7]

---

@bmc wrote:

Current plans by OR only have around 105 Exchanges decommissioned by 2030. The other 4,500 odd will happen gradually after 2030.

https://www.ispreview.co.uk/index.php/2025/09/openreach-to-start-exiting-next-12-uk-exchanges-in-q3-...

Brian

---

Yes, I understand that most exchanges will be around for a while yet. My local exchange is just a shed with the PSTN and ADSL kit in it, so when PSTN is switched off SoADSL will continue until ADSL is decommissioned - which I believe is pencilled in for 2029/2030, which ties in with a lot of the exchange closures. 

However., as previously mentioned it unknown how Plusnet will approach ADSL users with no other option when PSTN is switched off. 

[#8]

---

@corringham wrote:

---

@Baldrick1 wrote:

So come January 2026 or before Plusnet formally says to Openreach: "We still have lots of customers to transfer, please can we have an extension"? Do you seriously think that Openreach will reply: "No, we are going to disconnect all these customers of yours!"

But do you seriously think Openreach will say, "that's OK, you can keep all the PSTN connections active until December 31 2026"?

---

Of course not. At some point we will learn more of the Plusnet plans for the transfer of customers off the PSTN over the next 15 months or so. This is already happening as customers have been encouraged to give up their landlines if not used for some time already. Clearly at some time in the future this will become mandatory. All this talk of 90 days notice is again nothing but supposition.

[#9]

All,
Just a bit of light reading of where your TE is.

https://telephone-exchanges.org.uk/

[#10]

---

@Baldrick1 wrote:
All this talk of 90 days notice is again nothing but supposition.

---

You are quite correct. 90 days is just a period which mirrors the OR notice period, and would give the customer time to decide what to do.

Legally the Plusnet contract only requires 28 days notice to be given.

[#11]

@mystreet1 thanks for that - my exchange is there (Netherend). I see they've left the gate open again!

[#12]

---

@corringham wrote:

Legally the Plusnet contract only requires 28 days notice to be given.

---

In Plusnet's Terms and Conditions for Residential Services (effective for contracts from 11 July 2024 onwards, available at https://www.plus.net/help/legal/terms/), the relevant provisions regarding the notice period that Plusnet must give customers when withdrawing the telephone provision (also referred to as home phone or landline service) are found in the Standard Terms section, specifically paragraphs 16.2 and 16.4.

• Paragraph 16.2: This states that Plusnet will normally give customers 14 days' prior notice before suspending or stopping the provision of services, including telephone services. Exceptions apply in urgent cases where there is a real risk of loss or harm (e.g., suspected fraud or illegal use), in which case no notice is required.
• Paragraph 16.4: This allows Plusnet to end the agreement (which includes withdrawing services like telephone provision) by giving customers 28 days' notice. This applies in general circumstances where Plusnet decides to cease providing the service, without needing a specific trigger like supplier issues.

These rules apply to telephone services as part of the bundled residential offerings (covered under the Phone Service Terms, which reference the Standard Terms for suspension, termination, and notice). If the withdrawal is due to broader reasons like ceasing the service for all customers (paragraph 16.1.10), early termination charges may not apply during the minimum term, but the notice period still follows the above.

[#13]

My original findings were corrected

[#14]

A few weeks ago I called PN to discuss the fate of my ADSL line. No fibre here yet. 

My contract is up in Feb 26. When PN suggested taking a 12 months contract after that I asked about the PSTN closure date.

The PN agent explained PN were confident that the PSTN cut off date would be pushed back yet again.

This seemed an extrordinary expectation but he was very clear.

It may, however, explain PNs apparent lack of urgency.

Regards.

[#15]

The PN agent explained PN were confident that the PSTN cut off date would be pushed back yet again.

As no announcement to that effect appears to have been made by BTOR, I  would be interested to know where PN (or their agent) got the impression.

I'm not bothered, as it won't affect a non-customer, but still interested.