landlines are changing e-mail

[#1]

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@alex_h1 wrote:

Openreach are transferring everybody to Full fibre - we had a notice from them a few weeks ago, though only saying it would be "in the next 12 months".

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They simply can't transfer everyone to Full Fibre - it isn't available everywhere, and there aren't plans to reach a lot of places until 2030 or later (if at all).

They will transfer people in some areas, and you may be lucky enough to live in an area where Full Fibre is soon to be available. 

You can stay with Plusnet and have a VoIP phone - but you will have to use a 3rd party supplier and arrange it yourself. 

[#2]

@alex_h1 OpenReach are eventually transferring everyone to FTTP - but it is a long process, the current prediction is 'by 2030', although that could  and probably will, change.

FTTC (or SoGEA, as  it will be) will be around for a while as some locations will be difficult/extremely expensive to provision FTTP in.

If FTTP is available, you will be strongly advised to move to it - in fact many exchange areas are now FTTP Priority, so any move to another ISP will entail a move to that technology - no question.

If you want to keep a landline but don't want to move to EE, you can choose any provider you like - a few of whom offer a combined 'broadband' and phone service, but if they don't there is a choice of VoIP providers out there.

[#3]

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@corringham wrote:

However, there are 331 working days before the end of 2026 so it averages out at only 949 per day (starting today).

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The other permutation, depending on how you read GEN066/24 , is that if the 90 day notice starts from 31st December 2025,

which the 90th day would be 31st March 2026,  that is 200 days from now, which is 1569 per day IF Plusnet started TODAY !

However there seems to be so much push-back from customer's not willing to convert until they are forced to, the majority of lines conversions won't get underway until people are faced with the 90 day deadline, so > 3000 per day is going to be more likely.

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[#4]

@alex_h1 

The notification you have received will be along the lines of Full Fibre should be available to you in the next 12 months. It will be your choice as to whether to move to it or not.

For those who choose not to move or it isn't available you will be moved to an OR product called SOGEA which is basically the internet without a phone service option. It uses the "last mile" copper wire from the FTTC cabinet to your property.

The most trouble will come for those on ADSL who do not have the option of FTTP. There is a digital product available but very few ISP's offer it as an option. PN don't. I believe BT (not EE) are one of the few who do.

Brian

[#5]

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@outcast wrote:

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However there seems to be so much push-back from customer's not willing to convert until they are forced to, the majority of lines conversions won't get underway until people are faced with the 90 day deadline, so > 3000 per day is going to be more likely.

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I fear you are correct. What surprises me is that Plusnet are (as far as I know) still allowing renewals with PSTN at all.

The best case migration rate is challenging. The worst case migration rate is, well, really challenging.

I was going to say that the call centre wait times will get really bad once they start cutting off PSTN and everyone phones in to find out what's happening - but then I realized it won't be that bad because nobody will have a working phone line!

[#6]

I don't have anything against EE as such, it is just that my wife still uses her plusnet email address, and it will be a nuisance changing ISP because of that.

Unless you can keep your plunet email address when moving to EE, as they are part of the same "family"?

[#7]

So, what are your current guesses for when Plusnet will start sending 90 day notices to active phone users ?

Will it be -

By 2nd October 2025 - 90 days to the end of 2025, to coincide with ISPreview's view that Openreach's target for residential phone users without complications such as alarms etc, should be converted by 31st December 2025.

By 31st December 2025, after which GEN066/24 says 90 day notices will be issued, making 31st March 2026 the deadline for residential phone users without complicating circumstances.

By 2nd November 2026, which would be 90 days before Openreach switch off the PSTN network on 31st January 2027.

Or, Openreach extend the PSTN switch-off again.

Or, speculate your own date, but state what the evidence is for that view.

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[#8]

@alex_h1  They are part of the BT Consumer Division, but operationally they are separate businesses, so moving from PN means you lose access to PN  facilities.

[#9]

The only reason I would choose not to move is that we will lose the landline, which we still use a lot - partly because mobile reception is hopeless where we live (and we are not in some remote or mountainous region, we live in the Vale of Glamorgan).

I'll ned to look into whether we are better switching to EE, or staying with Plusnet and going for a VoIP supplier. I think if we go with a VoIP supplier, we will have to get a new phone, as I don't think our current one is compatible - but it should work with the EE digital service.

[#10]

@alex_h1 

If you were to move at this moment in time you'd lose any PN e-mail address you have.

However, PN are in the process of migrating their e-mail service to a third party. It's happening in stages with PN address among the last to move. When it does move you get two years of free e-mail while a PN customer and then it's £15 a year.

If you move ISP once you've been migrated you can keep the PN e-mail but you pay the annual fee for it.

Brian

[#11]

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@alex_h1 wrote:

... we will have to get a new phone, as I don't think our current one is compatible

@alex_h1 

You should be able to use your existing phone with VoIP by using an ATA adaptor, such as the Grandstream HT801 

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[#12]

Thanks for that information.

In that case, just hope we are migrated before we need to change ISP to keep the phone.

[#13]

@alex_h1 

One way or another you're going to lose the landline in the next year or so. if you move to EE (or any other ISP who offers both) then it'll be a VOIP service you're offered. This is the easiest option and probably has the least downtime on the phone availability.

To stay with PN you would need a independant VOIP supplier. There are plenty out there but have a look at A&A - purely because they have a good FAQ section.

https://www.aa.net.uk/voice-and-mobile/voip-information/

An Analogue Telephone Adapter (ATA) may be needed - which should allow you to keep your current phone.

Brian

[#14]

@alex_h1 

Why do you need to change ISP ?,  all you need to do is get Plusnet to upgrade your FTTC to SoGEA (broadband only),

then wait until you are notified that the conversion is complete, and then you port your ceased landline number to a third party VoIP provider, and connect your handset via an adaptor to a LAN port on your Plusnet hub.

[#15]

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@alex_h1 wrote:

The only reason I would choose not to move is that we will lose the landline, which we still use a lot - partly because mobile reception is hopeless where we live (and we are not in some remote or mountainous region, we live in the Vale of Glamorgan).

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@alex_h1 

WiFi calling works wonders for poor mobile reception, as long as your mobile phone(s) and provider(s) support it.