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landline telephone not working

drj996T
Newbie
Posts: 4
Registered: ‎27-01-2018

landline telephone not working

I have spent all morning trying to contact plusnet to report my  landline is getting crossed with other landline users and is basically fouling up every call in and out. It is still not working and I still havent reported it because I cannot  live chat- the service is either not working or advisors are too busy - my landline is fouling up every call and it s as 15 minute wait anyway by which time the call so I  cant do that either. AND NO email address to report it to? I am getting extremely annoyed with this service . Will someone PLEASE tell me how to report my landine is not working properly so someone somewhere can check it? 

 

Thank you

6 REPLIES
drj996T
Newbie
Posts: 4
Registered: ‎27-01-2018

Re: landline telephone not working

and apparently the answer is no- 

drj996T
Newbie
Posts: 4
Registered: ‎27-01-2018

Re: landline telephone not working

And you even put up a tick box - this fixed my problem?  noone answers my post and that fixes my problem? REALLY?

drj996T
Newbie
Posts: 4
Registered: ‎27-01-2018

Re: landline telephone not working

I have a chat box sitting on my computer now. Has been for 15 minutes? Why bother?  Because after thanking me for starting a conversation it goes on to tell me all agents are busy helping others. It would be nice if one of the agents would help me - any chance? 

Manny7860
Aspiring Pro
Posts: 201
Thanks: 33
Fixes: 2
Registered: ‎19-11-2017

Re: landline telephone not working

Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: landline telephone not working

https://www.plus.net/my-account/tools/phone-troubleshooter

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: landline telephone not working

Apologies for the delayed response.

I can see you've been in touch and we've found a external fault.

We'll get that fixed as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team