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landline phone not working.

nathanielelle
Just browsing
Posts: 1
Registered: ‎13-10-2018

landline phone not working.

For a few days our landline has had no dial tone and calls are not getting through. assuming this is a fault on the line somewhere as we have followed the instructions on the plusnet website and tried numerous phones. Not sitting on a phone for an estimated 40min. Plushnet please sort this out. thank you.

1 REPLY 1
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: landline phone not working.

Hi @nathanielelle, I am really sorry that you have been having issues with the phone service.

 

I have tested the line which has detected an external fault on the line, so have raised this to our suppliers to investigate further.

 

I have created a fault ticket on the account here.

 

Please get back to us if we can assist further.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team