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landline not working

POM
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Posts: 1
Registered: ‎02-03-2021

landline not working

My 92 mother transferred her broadband account to Plusnet last Thursday and since then her land line will not work  . As she relies on a pedant help if she falls over this is not working so if she has a fall we have no way of knowing. Plus net agreed to treat it as a welfare case an an engineer called yesterday, got it working but now today we have the same fault . I have tried to raise this on plusnet twitter but have no response   . Where do I call to report it  . The account is in my sisters name but i cannot get hold of her