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landline fault

Posts: 3
Registered: ‎30-09-2018

landline fault

My landline wont make or receive calls since this morning, though broadband is working. 

Sitting in q for ages now trying to report, with online chat out of action.

Tried troubleshooter test but that isn't working either.

Would appreciate earliest contact and resolution from plusnet. 


Posts: 424
Thanks: 116
Fixes: 7
Registered: ‎09-04-2016

Re: landline fault

The troubleshooter can be temperamental and record a fault while giving an error message. Check in your account for tickets; any ticket generated can be found here Tickets

If there isn't anything there you could try

Other than that, try making a complaint using the link right at the bottom of the page "Complaints Code of Practice". What you have isn't really a complaint but that route seems to attract attention.

Please let us know how you get on.