I tried to switch from Sky Broadband to Plusnet without a success. The new phone and broadband service by Plusnet which was supposed to be started on 26th Feb, has not started. I called the call center and they opened a ticket -they say question- for the 'external fault' on the phone line and estimated a response date was by end of 3rd March.
I have still no response and no service, and already regret changing to Plusnet.
How can a landline without any problem for the last three years -since we moved in- can suddenly stop due to an 'external problem' just on the date when I switch to Plusnet?