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landline fault

Dabbler
Posts: 21
Thanks: 3
Registered: ‎04-03-2019

landline fault

I tried to switch from Sky Broadband to Plusnet without a success. The new phone and broadband service by Plusnet which was supposed to be started on 26th Feb, has not started. I called the call center and they opened a ticket -they say question- for the 'external fault' on the phone line and estimated a response date was by end of 3rd March.

I have still no response and no service, and already regret changing to Plusnet.

How can a landline without any problem for the last three years -since we moved in- can suddenly stop due to an 'external problem' just on the date when I switch to Plusnet?

 

 

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Re: landline fault

 

 

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