I recently upgrades to fibre broadband,last Wednesday 21st of may,Kelly communications engineer installed it,on the Thursday we started getting a crossed line,where relatives had to call,01253 908 number to speak to us,instead of the usual 01253 770 number we have had for 30 years,as my dad had on operation on the Friday,was no time to phone about this until the Saturday.On Saturday i was told it would be fixed in 3 working days,so the following thur st the latest as,sun,Monday was bank holiday,the number i got to phone plusnet was 0843 8500379,after a 5 pound phone call on mobile,as landline and internet had stopped working altogether at 2pm sat,i was gold in the second call to use 0345 1400200,which again cost 5 pound,another number was given 08004320200,which is 14p a minute,Thursday has come 6pm and still no internet or landline,i have also spent £25 in mobile phone calls and mobile internet in the 6 days without internet,terrible start to my new 18 month contract,can someone get this fixed thanks Glenn.
