incorrect telephone number?

[#1]

I have just tried to test my  broadband speed on BT's speedtester and it states it is an incorrect telephone number? I hope this is nothing to do with changing over to plusnet, this has never happened before.

[#2]

At the risk of invoking grandmothers and eggs - you didn't leave a space between the dialling code and the number did you?

[#3]

Nooooo definitely not as far as the BT speed tester goes my number does not exist after 33 years:)

[#4]

And dialling 17070 confirms your telephone number?
Just hang up after the lady reads your number back to you.

[#5]

Yes the robot lady confirmed my number and  this is the result I have on BT speedtest
Please enter your Telephone Number (e.g. 01234123456) Or Service ID Or Both , below then click on "Go" to start the performance test.
Telephone Number    
Service ID  
Authorisation failed Incorrect Telephone Number - Please try again
Just seem too coincidental with leaving BT and moving over to Plusnet.
dick:quote

[#6]

does the BT adsl checker work?  https://www.btwholesale.com/includes/adsl/main.html

[#7]

Quote from: pierre_pierre

does the BT adsl checker work?   https://www.btwholesale.com/includes/adsl/main.html

Number recognised on that link ok.

[#8]

Was given a phone number when i signed up. Worked for a few days, then started to get lots of wrong number calls. Turned out my number had been changed and no one told me. Doesn't exactly inspire confidence

[#9]

Quote from: galaxy66

I have just tried to test my  broadband speed on BT's speedtester and it states it is an incorrect telephone number?

Just happened to me, although I ran a test last night without a problem.  I also dialled 17070 to confirm that my number, or my memory of it, had not mysteriously changed overnight.  So this must be a BT problem.  I'm with BT for phone and Plusnet for broadband, by the way.
The exact error message is "Authorisation failed Incorrect Telephone Number - Please try again".    

[#10]

Ignore.

[#11]

Quote from: ReedRichards

The exact error message is "Authorisation failed Incorrect Telephone Number - Please try again".

Hour and a half later, I no longer get the "Incorrect Telephone Number" message, just one stage further  to "The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider."

[#12]

Thanks for flagging up the issues with the BT speedtester, some of which we're already aware of.
@ joesoho,
I'm concerned about what you've mentioned and can see that a fault is open at present. Feel free to give me a shout if you have any issues with that.
@galaxy66,
I've just tried running some tests on your line and couldn't find any issues. I'm guessing if you call someone with caller display that the correct number shows there too?
EDIT: I've just spotted a post from another customer who's had the same issue so it seems that we need to raise that with our suppliers.