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home phone

gissmo46
Dabbler
Posts: 19
Registered: ‎09-05-2014

home phone

Every time we have a lot of rain my phone has problems, last time my phone was dead for days this time it works but wont ring.  Am I going to have this problem every time we have bad weather or is there anything that can be done?
4 REPLIES 4
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: home phone

have you reported a fault at https://faults.plus.net
St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

Re: home phone

might have a damaged cable need replacing outside
gissmo46
Dabbler
Posts: 19
Registered: ‎09-05-2014

Re: home phone

Yes it has been reported, just getting fed up with the problems every time it rains
and the time it takes to get it fixed.
Acassim
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,075
Registered: ‎11-06-2007

Re: home phone

Hi gissmo46,
It sounds like you have an underground cable that's suffering from water ingress which can be a tough one to diagnose/find and also fix due to the possible road works that may be required.
Hopefully we should be able to help diagnose and raise this to Openreach for you and get this fixed.