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home phone order rejected

fiona71
Not applicable
Posts: 1
Registered: ‎01-04-2014

home phone order rejected

hi. I changed my phone line from sky to plus net today but have now received
an email saying that my order has been rejected but I don't know why.
3 REPLIES 3
drunkenmonkey
Grafter
Posts: 1,661
Thanks: 2
Registered: ‎13-06-2007

Re: home phone order rejected

Hopefully PN will get back to you with details ASAP but it sounds like Sky has rejected the change for some reason 😕
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: home phone order rejected

Hi fiona71,
I'm sorry to hear your order was rejected. I've had a look at this and re-placed the order manually in hope that it won't reject this time. We should know in the next few hours if the order is progressing correctly. I'll pop a further update on here later today once I can confirm the order has been accepted.
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: home phone order rejected

The order's been accepted, fiona71 and your phone line is due to transfer over on 16/04/2014. Smiley