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home phone not working

nians
Newbie
Posts: 3
Registered: ‎18-08-2013

home phone not working

Hi,since returning from holiday our home phone doesn't work.
I've tried using a different phone just at the BT master socket but still no joy.
There is no dial tone & if someone rings,the ringtone is different to normal & we cannot hear anything.
I have logged this but wondered if this was a quicker way to get it sorted?
The broadband seems to be ok.
nians
1 REPLY 1
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: home phone not working

HI nians,
Welcome to our community forums.
We've booked an engineer for Thursday 22nd August 1pm-6pm. We've updated your ticket too, let us know how you get on.