disable 1571 voicemail
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- Re: disable 1571 voicemail
Re: disable 1571 voicemail
02-04-2019 11:20 AM
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Hi @kiteg,
I'm sorry that it's not giving you the option to remove the voicemail feature via the member centre. I've placed an order to remove this now and this will be fully removed from your line within the next 72 hours.
Re: disable 1571 voicemail
03-04-2019 9:44 PM
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Having same proplom in removing 1571 voicemail I only have Caller Display showing in my Call Features, but voicemail is active on my phone as part of the package, but I'm unable to access it in my Control Panel. can you remove it please as I have my own answerphone many thanks
Re: disable 1571 voicemail
04-04-2019 8:32 AM
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Re: disable 1571 voicemail
24-04-2019 7:14 PM
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Hi,
Can somebody help me by removing voicemail from my account. I tried the control panel without much luck and I don't need the service. I am also only getting intermittent caller display. I use a call blocker phone that only rings if a person is in my contacts list. I'm getting a few calls that say 'no number' when the caller is in my contact list.
Re: disable 1571 voicemail
24-04-2019 7:38 PM
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Hi @GerryAttrick, if you can please reply on this ticket here, we can certainly remove the Voicemail for you.
With regards to the Caller Display issues, does this occur with a specific contact? Can you please connect an alternative handset to see if you have the same issue, let us know how this goes.
Re: disable 1571 voicemail
24-04-2019 9:17 PM
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Hi Lauren,
I have replied to the ticket raised, requesting removal of Voicemail.
The caller display issue has only happened a few times, but each time it just shows as 'no number' on the display and because my phone doesn't ring to withheld or anonymous numbers, I miss the call.The callers have rung back at different times and the display then shows as normal. The problem occurs on both of my linked handsets even if I only have one plugged in. The handset is plugged into the Master socket.
Re: disable 1571 voicemail
25-04-2019 9:27 AM
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Hi @GerryAttrick,
Thank you for confirming that you'd like us to remove the voicemail feature. I've placed an order to remove this now and it'll be fully removed from your line within the next 72 hours.
I'm sorry that you're experiencing intermittent issues with the caller display feature and for any inconvenience caused. It's common for a faulty microfilter to cause intermittent problems with this feature. Please can you try swapping the microfilter for a different one or, if your master socket faceplate is pre-filtered, remove the faceplate and connect the phone to the test socket with a microfilter. If you do not have a spare microfilter to hand, please let us know and we can get you one sent free of charge.
Re: disable 1571 voicemail
25-04-2019 10:16 AM
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Thanks for sorting the Voicemail.
I wil try a filter in the Master socket as suggested and see what happens. The issue only started when my new contract began on 1st April. The phone control panel doesn't show any active call features when I log in and I wondered if this was causing the issue.
Re: disable 1571 voicemail
25-04-2019 12:45 PM
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Thanks for getting back to us @GerryAttrick.
Let us know how you get on in the master socket.
With regards to the caller display not showing as active this is just on our end.
The feature is active on our suppliers systems
Re: disable 1571 voicemail
25-04-2019 3:09 PM
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Hi,
Update after plugging phone into test socket. Received two calls today from same contact 45 minutes apart. First call showed ID as normal, second call showed as 'no number' .
Re: disable 1571 voicemail
25-04-2019 5:05 PM
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You mentioned that you have two linked handsets that experience the same intermittent issue. Ideally, we would like you to use a completely different handset as you said the ones you have are linked. We need to rule out completely that your telephone handsets are causing this fault. Please let us know how you get on if it is possible to try a different handset.
Re: disable 1571 voicemail
26-04-2019 12:50 PM
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Re: disable 1571 voicemail
26-04-2019 12:56 PM
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Re: disable 1571 voicemail
30-04-2019 8:41 AM
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Hi all,
Have used the old corded phone for 3 days now and haven't had any issues with caller display, so it would seem that it is my cordless phones that are causing the problem. I would like to thank everybody that has helped me find the cause of the problem.
Now off to buy a new set of phones.😒
Re: disable 1571 voicemail
24-09-2019 1:35 PM
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Dear All,
Please can 1571 voicemail be disabled on my account - can't do this via the console
Kind Regards
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