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contacting plusnet

Posts: 4
Registered: ‎26-08-2017

contacting plusnet

Are there other ways to contact Plusnet, i.e. email or letter? I can't seem to find any addresses. I've tried to phone, but there is a 30 min waiting time and online chat is offline. 

Posts: 29,881
Thanks: 3,136
Fixes: 477
Registered: ‎14-04-2007

Re: contacting plusnet


The Balance,

2 Pinfold Street,


S1 2GU

There is also social Media.

Customer and Forum Moderator. Windows 10 Firefox 82.0 (64-bit)

Posts: 5
Thanks: 1
Registered: ‎18-08-2017

Re: contacting plusnet

In answer to your question; NO, there isn't. Their web pages drive you to distraction passing you from one set of answers to another and asking 'Did this answer yuur question' - it never does. On line chat is never available. I did manage to get through to the customer services last night  but waited 45 minutes for my call to be answered by an Agent. Try going to 'Ask a Question', but you might find this mind boggling.

Plusnet Help Team
Plusnet Help Team
Posts: 17,720
Thanks: 5,568
Fixes: 943
Registered: ‎21-04-2017

Re: contacting plusnet

Sorry about the wait times.

We're continually making changes to our staffing model and recruiting more advisers to try to keep the queues to a minimum.

As I type this, there is an 8 minute wait to get through to Customer Service and Technical Support. It dropped down to zero earlier in the day. Having said that, is there anything we can help with over here?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team