contacting plusnet
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contacting plusnet
26-08-2017 10:58 AM
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Are there other ways to contact Plusnet, i.e. email or letter? I can't seem to find any addresses. I've tried to phone, but there is a 30 min waiting time and online chat is offline.
Re: contacting plusnet
26-08-2017 11:02 AM
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Plusnet,
The Balance,
2 Pinfold Street,
Sheffield
S1 2GU
There is also social Media.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: contacting plusnet
26-08-2017 5:51 PM
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In answer to your question; NO, there isn't. Their web pages drive you to distraction passing you from one set of answers to another and asking 'Did this answer yuur question' - it never does. On line chat is never available. I did manage to get through to the customer services last night but waited 45 minutes for my call to be answered by an Agent. Try going to 'Ask a Question', but you might find this mind boggling.
Re: contacting plusnet
29-08-2017 4:49 PM
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Sorry about the wait times.
We're continually making changes to our staffing model and recruiting more advisers to try to keep the queues to a minimum.
As I type this, there is an 8 minute wait to get through to Customer Service and Technical Support. It dropped down to zero earlier in the day. Having said that, is there anything we can help with over here?
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