come on Plusnet communicate
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come on Plusnet communicate
09-03-2011 8:13 PM
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Re: come on Plusnet communicate
10-03-2011 11:43 AM
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I'm sorry to hear about that, I've asked one of our faults agents to take a look at this for you - there should be an update on the ticket shortly.
Re: come on Plusnet communicate
10-03-2011 5:42 PM
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We went through pretty much the same - to the point whereby BT did not turn up for three out of four appointments. It was only a chap in Bangalore and PN keeping on top of them that got it sorted.
However, it is no real compensation but I found out that BT will pay around £10 for any missed appointment. I had to push them to own up to that but I ended up getting £30 from them.
Scant reward for taking time off but it's something back.
I would get on to BT customer service and ask them about no-show compensation.
Won't tell the story about the wife accosting the engineer that failed to turn up or call in the street... That's another story.
Good luck!
Regards
Paul
Re: come on Plusnet communicate
11-03-2011 5:37 PM
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Will I be due any compensation I wonder especially on looking at my recent bank statement my monthly payments are not any cheaper than my previous ISP defnitely will be having a rethink when my present contract it up
Re: come on Plusnet communicate
14-03-2011 1:26 AM
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Re: come on Plusnet communicate
14-03-2011 2:17 PM
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PLUSNET I AM NOT IMPRESSED
Re: come on Plusnet communicate
14-03-2011 3:18 PM
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I've just posted in the other thread - unfortunately we're still waiting for an engineer to be available at present. As soon as one is we'll be in touch to arrange this with you. I'm sorry for the delay.
Re: come on Plusnet communicate
15-03-2011 8:06 AM
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well is that the customers fault perhaps the company shouldnt bite off more than it can chew
Re: come on Plusnet communicate
15-03-2011 8:56 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: come on Plusnet communicate
15-03-2011 4:25 PM
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The fault is now showing as fixed, I certainly hope that's the case but please let us know if not.
Re: come on Plusnet communicate
15-03-2011 5:11 PM
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Re: come on Plusnet communicate
15-03-2011 6:57 PM
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Re: come on Plusnet communicate
15-03-2011 9:22 PM
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Re: come on Plusnet communicate
16-03-2011 6:56 PM
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and i cant hear conversation
Re: come on Plusnet communicate
17-03-2011 7:16 AM
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