charges for "select services"

[#1]

I've just changed to plusnet, b/band 3 weeks ago and phone line today. I noticed that my caller display was not working. Bit annoyed as I get loads of international and sales calls. Rang up up support who tell me these are additional services ay a cost! They were included in my BT line. Given that I switched from being a BT customer of 12 years cos they stitched me up on a contract without telling me, this is not what I'd thought I was coming to plusnet for. Not happy... Remember , customers remember the bad experiences not the good!

[#2]

My advice, NEVER assume anything. Ignore what the flashy plusnet web page says. Ask first, like I have. I have learnt a bit. With replies so far from CS, I am more disillusioned.
fh

[#3]

Caller display is a chargeable extra with Plusnet (it's chargeable with BT unless taken as part of the 'privacy package' (I think that's what it's called but could be wrong)).
Little compensation, I know, but some home phone suppliers charge up to £2.50 per month for caller display.