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charged for 0870

goatty2
Rising Star
Posts: 211
Thanks: 4
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Registered: ‎09-06-2013

charged for 0870

why am i charged for an 0870 number at the weekend when its supposed to be free?Huh
6 REPLIES 6
ReedRichards
Community Veteran
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Registered: ‎14-07-2009

Re: charged for 0870

This is what BT say.  I think it's the same for Plusnet
Quote
Calls to 0845 and 0870 numbers may be free from your BT landline depending on which calling plan you're on. This doesn't include dial-up internet calls to ISPs, or calls to dial-through or calling card access numbers.

So some 0870 numbers are never free.
goatty2
Rising Star
Posts: 211
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Registered: ‎09-06-2013

Re: charged for 0870

thanks for reply
but I was just calling a landline number for my insurance
Townman
Superuser
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Registered: ‎22-08-2007

Re: charged for 0870

Which call plan are you on?
Depending upon when you signed up, if you are on LSR, there are no included call periods.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

ReedRichards
Community Veteran
Posts: 4,927
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Registered: ‎14-07-2009

Re: charged for 0870

But surely Goatty2 would have noticed if all calls were being charged, Townman?
VileReynard
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Registered: ‎01-09-2007

Re: charged for 0870

Go to the saynoto0870 website.
You may find an unadvertised 0800 number.

"In The Beginning Was The Word, And The Word Was Aardvark."

Townman
Superuser
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Registered: ‎22-08-2007

Re: charged for 0870

Quote from: ReedRichards
But surely Goatty2 would have noticed if all calls were being charged, Townman?

Yup, sometimes I wonder where I keep my brains!  There again, he could be like me, I nearly never use my land line other than for calling 0870 & 0845 numbers, as I have more minutes than I can use on the mobile plan and those numbers cost a king's ransom on mobiles.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.