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can you turn off call return?

ngfletcher1967
Grafter
Posts: 45
Registered: ‎13-11-2014

can you turn off call return?

Hi,
This is not the first time I have done it but when  listen to my messages on 1571 I accidentally  press the 3 button and then get charged for returning the call yesterday I got double charged because it was a mobile number I was phoning!!
So just asking can i turn off call return or assign it to a different number?
thanks
7 REPLIES 7
198kHz
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Re: can you turn off call return?

On 1571, pressing '3' will delete the message.
One assumes, then, that you're referring to the call return facility on 1471, which is also accessed by pressing '3'.
Apparently it can be disabled if you're with BT - see here.
As with other facilities, it may not be available with Plusnet - I don't know.
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MatthewWheeler
Plusnet Help Team
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Registered: ‎01-01-2012

Re: can you turn off call return?

We can do this I believe but it isn't built into our phone control panel.
I've placed a order manually to do this. If you try it later on it shouldn't work
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 Matthew Wheeler
 Plusnet Help Team
ngfletcher1967
Grafter
Posts: 45
Registered: ‎13-11-2014

Re: can you turn off call return?

Quote from: Force
On 1571, pressing '3' will delete the message.
One assumes, then, that you're referring to the call return facility on 1471, which is also accessed by pressing '3'.
Apparently it can be disabled if you're with BT - see here.
As with other facilities, it may not be available with Plusnet - I don't know.


Yes you are right I mean 1471!!
I have just tried 1471 and it says the service requested is not available. 
I still want 1471 just not the press 3 to return a call service.According to the link above you can turn off just that feature on BT so you should be able to on plusnet.
So is it possible to have 1471 without the press 3 call back service?
thanks
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: can you turn off call return?

I'll have to look into that to see if its possible
We don't support this normally and we don't have any documentation for it
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 Matthew Wheeler
 Plusnet Help Team
ngfletcher1967
Grafter
Posts: 45
Registered: ‎13-11-2014

Re: can you turn off call return?

Hi,
Did you manage to sort this out?
If not i will have to have 1471 with the call return option.
thanks
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: can you turn off call return?

I'm still looking into this but I'll update you as soon as I know more.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
kmilburn
Grafter
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Registered: ‎30-07-2007

Re: can you turn off call return?

Quote from: ngfletcher1967
According to the link above you can turn off just that feature on BT so you should be able to on plusnet.

That's not quite what it says
Quote
you can bar the use of Call Return ‘press three’, by using one of the options in BT Call Barring... There is an additional charge for this service

Despite years of asking by many people, Plusnet do not offer call barring as a (configurable) service,  but there are ways for Plusnet to do it thmselves, Matt should be able to advise on what Plusnet can do in that regard.