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can someone from Plusnet please explain this one!

zetecrob62
Not applicable
Posts: 2
Registered: ‎26-06-2010

can someone from Plusnet please explain this one!

I just checked my bank on line and have found that 2 payments have been taken using my debit card.
1 payment for £11.25 for "Line Rental".
1 payment for £11.48
Which was supposed to be taken via direct debit on or just after 30/06.
Qoute:
* Advance notice of your Direct Debit payment *
Dear ............................,
This advance notice is to let you know that a payment of £11.48, for your
Plusnet Internet account will soon be taken, on or after 30/06/2010. This
email is for your information only, as no action is necessary on your part
to complete this payment.
Un-qoute:
Also what is the 11.49 for, i signed up for the plusnet value broadband at 6.49 per month which should be 4.99 per month because i signed up before the 8th of July!
Then i get this message.
There's been a problem progressing your broadband order.
We'll get some more information on the problem and update this ticket with details as soon as we have them.
[internal note]
Order has been cancelled. Please check Install Diary and resubmit order once issue is resolved.
Will someone please tell me what is going on!
1 REPLY 1
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: can someone from Plusnet please explain this one!