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caller id

firoch
Just browsing
Posts: 1
Registered: ‎01-02-2020

caller id

Hi,

 

I see this has happened to others. Requested Caller ID at point of order, it shows as active on account. However, incoming calls are not showing a number. Can someone please look? Live chat full as always and long waits on the phone

best regards

Pawel

1 REPLY 1
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: caller id

Hi @firoch, thanks for getting in touch.

 

It looks like it hadn't been applied fully to the phone order. While it was an active component on the account the order on our supplier system hadn't included caller display. I've now manually placed this on the line for you and this should complete within the next 24 hours.

 

Apologies for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team