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caller display

FIXED
DavDan
Newbie
Posts: 4
Fixes: 1
Registered: ‎31-03-2020

caller display

I have been with PlusNet for over a Month now and I still don't have caller display. With coronavirus playing havoc with your call centre the customer service is a bit of a joke.

12 REPLIES 12
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: caller display

Thanks for getting in touch @DavDan

I've looked into this for you and I can see that it's showing as active.

Can you try dialling *#234# from the phone that you want to use for caller display and advise what message is read back to you?

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
chrisparker
Interested
Posts: 1
Registered: ‎12-03-2014

Re: caller display

Hi,

Same for me - been a customer for months - assume Caller Display was never activated on my line.

 

Plusnet Support - please correct this.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: caller display

Thanks for getting in touch @chrisparker

It looks like the feature wasn't active on our supplier's end.

I've placed an order to change this and it should be working now.

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
DavDan
Newbie
Posts: 4
Fixes: 1
Registered: ‎31-03-2020

Re: caller display

No joy on that I'm afraid, the voice message reports that the feature is unavailable. Do you have any other ideas? Thanks for your efforts though.

DavDan
Newbie
Posts: 4
Fixes: 1
Registered: ‎31-03-2020

Re: caller display

Hi Matthew, the *#234# still doesn't work. "service requested is unavailable" , do we have any other options? I appreciate your efforts but I'm not getting any joy on this.

tanda69
Interested
Posts: 2
Registered: ‎04-04-2020

Re: caller display

I have the same problem with *#234# and *234# both reporting the service as unavailable. From this post and previous posts it appears that caller display has not been activated. Please can Plusnet remedy this and activate Caller Display.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: caller display

Sorry to hear that @DavDan. I've removed it and readded it for you. Can you retest it and let me know how you get on?

 

@tanda69 It looks like the call feature wasn't added on your line. I've added it for you now and it should be up and running.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
tanda69
Interested
Posts: 2
Registered: ‎04-04-2020

Re: caller display

Thanks Matthew. I’ve just tested Caller Display and it’s now up and running fine. Thanks again..

DavDan
Newbie
Posts: 4
Fixes: 1
Registered: ‎31-03-2020

Re: caller display

Fix

Thanks Matthew, caller display is now up and running.:-)

simkar
Browser
Posts: 1
Registered: ‎09-04-2020

Re: caller display

Can this be fixed for my phone also please? I raised a ticket / support question.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: caller display

Thanks for getting in touch @simkar

I can see our support team have picked this up for you this morning and it should now be resolved

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
joebubbles
Browser
Posts: 1
Registered: ‎06-06-2020

Re: caller display

Hi, I also don't have caller display working. I only transferred over to Plusnet this week so would suggest that this has not been activated. Could you please advise.

 

Regards