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caller display activation?

brummies
Dabbler
Posts: 20
Registered: ‎11-11-2013

caller display activation?

Hi
My phone line got activated today and it works fine but caller display isn't working on my handset, it just says "External Call" can this be manually activated perhaps?
Also just to confirm I did request when i placed my order and am paying for caller display too.
Thanks.
7 REPLIES 7
Townman
Superuser
Superuser
Posts: 16,895
Thanks: 6,995
Fixes: 67
Registered: ‎22-08-2007

Re: caller display activation?

Sometimes there is a short delay and sometimes it gets stuck - there has been a history of such issues with the BT backend systems.
One of the DCT members should be able to check, but they are very busy at present.  It might be more proficient to raise a support ticket on the matter.
Pettitto
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: caller display activation?

Hi brummies,
I've taken a look on our systems and on our Suppliers Systems which shows that Caller ID is active. Does this not work on any incoming calls at all?
brummies
Dabbler
Posts: 20
Registered: ‎11-11-2013

Re: caller display activation?

Nope not working, tried using two different mobiles too to test it out..
Pettitto
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: caller display activation?

I've raised a case with our suppliers to have this investigated for you. We'd expect an engineer to have looked into this within 24-48 working hours.
Really sorry for the inconvenience caused.
Pettitto
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: caller display activation?

I've just heard back that our suppliers believe the issue has been resolved, could you double check that this is the case please?
brummies
Dabbler
Posts: 20
Registered: ‎11-11-2013

Re: caller display activation?

Just to confirm it works fine now after testing it.
One more question can you confirm that still is ex directory?
Thanks again
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: caller display activation?

Hi, yes I can confirm the line is still set as ex-directory Smiley