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being charged for free calls since 11th May

pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

being charged for free calls since 11th May

two calls - local to me - yesterday have come up as charged, I still have 99 mins of my allowance left
9 REPLIES 9
maranello
Pro
Posts: 1,262
Thanks: 200
Fixes: 2
Registered: ‎11-01-2008

Re: being charged for free calls since 11th May

Same happened on my account - 12th May one local geographic number charged, still got 200 mins of inclusive minutes left
I seem to get billing problems on my phone account every month, never the same problem.
My other car isn't a Ferrari
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: being charged for free calls since 11th May

Hi Guys
Thanks for bringinig this to my attention.  Is this only happening on Anytime 240 or are other people seeing similar problems?
paulby
Grafter
Posts: 1,619
Thanks: 1
Registered: ‎26-07-2007

Re: being charged for free calls since 11th May

There seems to be a problem with the way the set up fee is allocated too (on Talk E+W at least). 
I PM'd Mand earlier with the detail but she doesn't seem to be around today - I can copy it to you too if you want.
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: being charged for free calls since 11th May

Yup, Mand's not in today.
I'd be interested to see the PM.
paulby
Grafter
Posts: 1,619
Thanks: 1
Registered: ‎26-07-2007

Re: being charged for free calls since 11th May

PM Sent.
thehatman
Grafter
Posts: 574
Registered: ‎01-08-2007

Re: being charged for free calls since 11th May

Same here. I'm on Anytime and the system is charging me for free calls even though my free call minutes haven't been used up.
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: being charged for free calls since 11th May

Thanks.
We're aware and I posted a priority problem regarding this a few hours ago.
http://portal.plus.net/support/service/problems/problem.php?intProblemId=56553
maranello
Pro
Posts: 1,262
Thanks: 200
Fixes: 2
Registered: ‎11-01-2008

Re: being charged for free calls since 11th May


Thanks James, appears to be fixed as my account is now showing all geographic calls as free.
My other car isn't a Ferrari
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: being charged for free calls since 11th May

Great, thanks for letting me know.