appalling customer service
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appalling customer service
17-10-2018 7:58 PM
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I moved in June, Plusnet were asked to transfer my phone and broadband to my new address.
The date to transfer the broadband was suggested for an unacceptable 6 weeks. The problem was not resolved
I changed providers because they were obviously unable to fulfil the terms of their contract.
I am still being billed for a non existent telephone line and broadband.
They have now passed my bill to debt collectors.
Has anyone else experienced similar problems with Plusnet
Re: appalling customer service
18-10-2018 1:06 AM - edited 18-10-2018 1:07 AM
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Re: appalling customer service
18-10-2018 5:09 PM
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HI there @Gertie1,
I'm sorry to hear about these issues you have experienced and apologies for any frustration caused. I have raised a ticket with the relevant team to look into this for you. We will update you shortly. - Maddy
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