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answering machine

charlie2040
Interested
Posts: 1
Registered: ‎21-04-2017

answering machine

I Can't use my answering machine since joining Plusnet. Does 1571 need to be disabled, if so can this be done

2 REPLIES 2
Gel
Aspiring Champion
Posts: 2,238
Thanks: 267
Fixes: 26
Registered: ‎02-08-2007

Re: answering machine

You need to adjust your machine so it picks up call, after say 4 rings. Simples!
If you're unable to do that you'll need to contact PN to disable 1571; use the CHAT facility, it's quicker.

Anoush
Aspiring Hero
Posts: 2,568
Thanks: 570
Fixes: 139
Registered: ‎22-08-2015

Re: answering machine

Hi there Charlie

 

I am sorry to hear that Voicemail 1571 is interfering with your answering machine.

You can turn off call features by going to https://www.plus.net/plustalk/index.php?page=wlr_remove_call_features and the feature will be disabled within 1 working day.

 

If you have any problems, please feel free to let me know.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button