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all of a sudden no dial tone - broadband works

territibbs88
Hooked
Posts: 5
Thanks: 1
Registered: ‎20-07-2021

all of a sudden no dial tone - broadband works

My phone has gone offline all of sudden today (no dial tone, but a feint clicking sound when receiver down button pressed).

I tried the test but it was inconclusive - try again later - same results

The broadband works ok

 

Customer service line seems to be closed for the day, any suggestions?

11 REPLIES 11
Mustrum
Community Veteran
Posts: 2,750
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Registered: ‎13-08-2015

Re: all of a sudden no dial tone - broadband works

Try again in the morning when they are in again..

In the mean time, have you tried another phone, and have you tried from the test socket?

territibbs88
Hooked
Posts: 5
Thanks: 1
Registered: ‎20-07-2021

Re: all of a sudden no dial tone - broadband works

I only have one socket, I tried with another 2 telephones, same result, I did try with the face plate off the master socket and plugging the phone into the socket inside but with the same results...

Mustrum
Community Veteran
Posts: 2,750
Thanks: 628
Fixes: 60
Registered: ‎13-08-2015

Re: all of a sudden no dial tone - broadband works

You may be lucky and it will come back overnight, if not call PN CS when you can in the morning.

iannewson
Dabbler
Posts: 22
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Registered: ‎15-01-2016

Re: all of a sudden no dial tone - broadband works

If there are any other phones on the line in the house check the handset is correctly seated.

territibbs88
Hooked
Posts: 5
Thanks: 1
Registered: ‎20-07-2021

Re: all of a sudden no dial tone - broadband works

Single phone plugged into the only (master) socket, tried several phones - wireless type and basic BT push button (no display) type - same result

iannewson
Dabbler
Posts: 22
Thanks: 3
Fixes: 1
Registered: ‎15-01-2016

Re: all of a sudden no dial tone - broadband works

Has your broadband slowed down at all?  I believe if one of the two wires fails I believe the internet will still work ( slower) and the landline wont work.

 

territibbs88
Hooked
Posts: 5
Thanks: 1
Registered: ‎20-07-2021

Re: all of a sudden no dial tone - broadband works

About the same as before, several speedtest results show average of 70Mbps download & 17Mbps upload

Mustrum
Community Veteran
Posts: 2,750
Thanks: 628
Fixes: 60
Registered: ‎13-08-2015

Re: all of a sudden no dial tone - broadband works

Then the fault is between the cabinet and the exchange, or at the exchange itself.

Nothing else you can do tonight.

Gandalf
Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: all of a sudden no dial tone - broadband works

Thanks for your post @territibbs88 and welcome to our Community Forums.

I'm sorry to see your phone doesn't work. I can see you've raised a fault ticket online last night and this morning we've automatically reported a fault to Openreach. We've been given an estimated response time of by 23/07/21 17:00:00 for an engineer to go out and investigate further. 

Initial testing shows the problem looks to be at the exchange on what's known as BT Wholesale's side of MDF (Main Distribution Frame). Let us know how it goes over the next few days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
territibbs88
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Posts: 5
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Registered: ‎20-07-2021

Re: all of a sudden no dial tone - broadband works

It works again!, Thank you everyone who helped

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,635
Thanks: 7,009
Fixes: 1,170
Registered: ‎21-04-2017

Re: all of a sudden no dial tone - broadband works

Glad to hear that! Thanks for the confirmation @territibbs88

Looks like the fault was at the exchange indeed.

Let us know if there are further issues or anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team