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adding phone line

goatty2
Rising Star
Posts: 211
Thanks: 4
Fixes: 2
Registered: ‎09-06-2013

adding phone line

been with plusnet fibre for about 6 months .
my line rental with bt ends on 1st december and was wondering if plusnet doing any deals to move the line over to them
9 REPLIES 9
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,960
Thanks: 628
Fixes: 176
Registered: ‎27-04-2007

Re: adding phone line

Hi there,
We have a line rental saver deal at the moment where you can make a decent saving on your line rental by paying for 12 months up front.
More details are available here if you're interested: http://www.plus.net/home-broadband/line-rental-saver/
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
goatty2
Rising Star
Posts: 211
Thanks: 4
Fixes: 2
Registered: ‎09-06-2013

Re: adding phone line

thanks Adam
can I keep my line number?
as i will not move if i can't keep number
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: adding phone line

If you are willing to extend your contract when moving your phone to Plusnet it might be worth giving the Customer Options Team a ring to see what they can offer.
David
goatty2
Rising Star
Posts: 211
Thanks: 4
Fixes: 2
Registered: ‎09-06-2013

Re: adding phone line

Hi spraxyt
I'll give it a try in morning.
which number do you use to contact them
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: adding phone line

The COT is also known as the Cancellations Team. They can be contacted on 0845 140 6002 or 0330 123 9197 (or via 0800 432 0200 and select the appropriate option).
They are available Monday to Friday 9.00am - 8.00pm (Except Bank Holidays) and Saturday 9.00am - 5.30pm. As usual you'll be asked for username and password characters.
David
goatty2
Rising Star
Posts: 211
Thanks: 4
Fixes: 2
Registered: ‎09-06-2013

Re: adding phone line

Hi spraxyt
thanks for the info
just phoned and had 5 min wait
have tranfered phone over and got update to fibre unlimited for same price im paying for 40 gb
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: adding phone line

Excellent  Smiley
David
mrbenjamin
Hooked
Posts: 7
Registered: ‎10-11-2013

Re: adding phone line

Just be careful of what call package you have got included....Plusnet have gut right back on what they initially offered..... from evening and weekends to weekends and now line only.... If your with BT and have a weekends package then stick with it...
goatty2
Rising Star
Posts: 211
Thanks: 4
Fixes: 2
Registered: ‎09-06-2013

Re: adding phone line

Hi mrbenjamin
just order the basic with weekend calls plus caller display.
dont use land line much