Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Your Home Phone order is currently being processed
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Your Home Phone order is currently being proce...
Your Home Phone order is currently being processed
12-09-2014 9:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
I am still getting this message in the Home Phone Control Panel. It seems to be an issue this week, as I see others also have the same.
The Phone service went live on 9th Sep.
Could you assist me also - not sure if you need further info?
Thanks
FC
I am still getting this message in the Home Phone Control Panel. It seems to be an issue this week, as I see others also have the same.
The Phone service went live on 9th Sep.
Could you assist me also - not sure if you need further info?
Thanks
FC
Message 1 of 7
(1,450 Views)
6 REPLIES 6
Re: Your Home Phone order is currently being processed
12-09-2014 11:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Fairchino,
This has been raised has a problem as you are not the only one.
I will make sure that your Home Phone Control Panel is activated for you by this afternoon at the very latest.
Thanks,
Matty
This has been raised has a problem as you are not the only one.
I will make sure that your Home Phone Control Panel is activated for you by this afternoon at the very latest.
Thanks,
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Message 2 of 7
(951 Views)
Re: Your Home Phone order is currently being processed
12-09-2014 12:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Many thanks for the response Matty.
I have received an update via the Support Team.
"We've been unable to place the order for your phone service.
Our support team will look to resolve this. You don't need to do anything."
Do I need to ask if they could actually do a bit more than look?!
Thanks
FC
I have received an update via the Support Team.
"We've been unable to place the order for your phone service.
Our support team will look to resolve this. You don't need to do anything."
Do I need to ask if they could actually do a bit more than look?!
Thanks
FC
Message 3 of 7
(951 Views)
Re: Your Home Phone order is currently being processed
15-09-2014 2:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That will have been when I was tampering around with your account to make it reflect the same status.
Sorry about that, our systems tried placing your phone order again and then got confused because you were already with Plusnet.
Hopefully, everything should reflect properly from your perspective now.
Sorry about that, our systems tried placing your phone order again and then got confused because you were already with Plusnet.
Hopefully, everything should reflect properly from your perspective now.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Message 4 of 7
(951 Views)
Re: Your Home Phone order is currently being processed
16-09-2014 9:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Matty
I can now access the control panel - so think all is as it should be.
Could you check I'm still on the terms I agreed with Plusnet - as per Ticket #90612658? The Account details section is showing differently, but I assume that's just the way the system works...
Many thanks again
FC
I can now access the control panel - so think all is as it should be.
Could you check I'm still on the terms I agreed with Plusnet - as per Ticket #90612658? The Account details section is showing differently, but I assume that's just the way the system works...
Many thanks again
FC
Message 5 of 7
(951 Views)
Re: Your Home Phone order is currently being processed
16-09-2014 9:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Fairchino,
It seems that Matty's tampering caused the Line Rental Saver to not reflect on the account showing that your broadband was being charged as an account without phone. I've rectified this now so everything should be correct as per the details in Ticket: 90612658.
I've created Ticket: 91644295 confirming your account details in full. Apologies for any inconvenience and confusion caused. If there's anything else at all just give us a shout!
It seems that Matty's tampering caused the Line Rental Saver to not reflect on the account showing that your broadband was being charged as an account without phone. I've rectified this now so everything should be correct as per the details in Ticket: 90612658.
I've created Ticket: 91644295 confirming your account details in full. Apologies for any inconvenience and confusion caused. If there's anything else at all just give us a shout!
Message 6 of 7
(951 Views)
Re: Your Home Phone order is currently being processed
16-09-2014 12:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you Lynn
That ticket is in my language and pretty clear!
The control panel is showing correctly now also.
Appreciate the efforts of you both.
FC
That ticket is in my language and pretty clear!
The control panel is showing correctly now also.
Appreciate the efforts of you both.
FC
Message 7 of 7
(951 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Your Home Phone order is currently being proce...