You can't add Line Rental Saver for the moment.

[#1]

I've just renewed my broadband contract online but there was no option to renew Line Rental Saver. Helpdesk were unable to assist apart from suggesting that I retry the purchase online later.

The online error is cryptic -

You can't add Line Rental Saver for the moment. Unfortunately Customer Centre Members will not be able to do this for you either.

• Our system may be updating. Please try again later.

I can see that lots of Plusnet broadband customers appear to have experienced this problem. I just want to renew my line rental with the Line Rental Saver discount. How do I do it?

[#2 · Accepted solution]

Hi @chrisb2z,

I have created a support ticket on your account to address your query. Please click here to view my response.

[#3]

Hi

I have successfully paid the Line Rental Saver but notice that £18.99 Line Rental was added to my last bill. Any assistance to resolve this will be appreciated.

Thank you ... Chris

[#4]

Thanks for getting back to us @chrisb2z

I've created a ticketr on your account regarding this which you can view by going here

Let us know if there's anything else we can help with