Yet another fault on phone line
If you check records for this line you will see there has been repeated faults, complaints and no proper and complete fix for the faults. Perhaps some problems are simply beyond being fixed. I wonder if I will receive any recompense for yet ANOTHER FAULT 
We look at that on a case by case basis. We need to get everything working for you first though 
Some sort of an update on what is actually being done about this problem would be good as at the moment plusnet seem as silent as my phone line
I'm sorry about this, my colleague has to raise a new report yesterday which has now been picked up. We're due an update tomorrow.
If the person who took the details of the fault had LISTENED to me, we would not have this pathetic situation, INSTEAD of banging on about a £50 charge from some script they should take the time to listen to what the customer told them in this case BECAUSE I WAS RIGHT, I informed the person the fault would be within the DP and that access would be a problem, I was told this was not the case (??????) and had to listen to the vile £50 speech instead.
I am very annoyed by the whole situation and poor handling of the whole issue, what on earth is "had to raise a new report" all about and "due an update tomorrow" means very little.
I wonder how you claim to have such good customer service when all I've seen is so awful
I am very annoyed by the whole situation and poor handling of the whole issue, what on earth is "had to raise a new report" all about
and "due an update tomorrow" means very little.I wonder how you claim to have such good customer service when all I've seen is so awful
I fully agree that the agent should have listened to you, but I have to confirm that he had to tell you about possible charges regardless of the history of the situations. I've seen it all too often when a previous fault has been found and fixed only for a subsequent fault, believed by all to be the same issue, to be a customers equipment.
The fault itself was believed to have been resolved and so the case was closed by our supplier. As this problem continued, a subsequent description was sent to Openreach for further investigation.
The fault itself was believed to have been resolved and so the case was closed by our supplier. As this problem continued, a subsequent description was sent to Openreach for further investigation.
We are working to get everything sorted as fast as possible for you, we also appreciate your downtime.
> At no point during this current fault should anyone have considered this fault fixed,
Nobody would hold a fault open indefinitely, and Openreach are no exception.
> it's an insult to be told the case was closed by your supplier.
We try to advise you exactly what's happening to give you a full understanding.
>What about some sort of offer of recompense for this situation,
None at this moment in time. We'll discuss this on the ticket once everything has been sorted. We'll then know how long you've been down, what the cause was, and (hopefully) what fixed it
>you haven't even offered to put a divert on my calls to my mobile (something talktalk did for free !)
This isn't always possible, but it can sometimes be arranged. If you can update your ticket requesting this, we'll try to sort it. You would be liable for the cost of the calls, but the service itself would be free.
>After all I have had to agree to your ransom demand of £50 if the fault was my equipment,
This isn't a ransom. This is for your benefit as well of the benefit of other customers in your area (of all providers) who need an engineer.
> what can I get from you people for such shoddy service ? (apart from some limp flaccid excuse)
I'm sorry you feel this way.
> At no point during this current fault should anyone have considered this fault fixed,
Nobody would hold a fault open indefinitely, and Openreach are no exception.
> it's an insult to be told the case was closed by your supplier.
We try to advise you exactly what's happening to give you a full understanding.
>What about some sort of offer of recompense for this situation,
None at this moment in time. We'll discuss this on the ticket once everything has been sorted. We'll then know how long you've been down, what the cause was, and (hopefully) what fixed it
>you haven't even offered to put a divert on my calls to my mobile (something talktalk did for free !)
This isn't always possible, but it can sometimes be arranged. If you can update your ticket requesting this, we'll try to sort it. You would be liable for the cost of the calls, but the service itself would be free.
>After all I have had to agree to your ransom demand of £50 if the fault was my equipment,
This isn't a ransom. This is for your benefit as well of the benefit of other customers in your area (of all providers) who need an engineer.
> what can I get from you people for such shoddy service ? (apart from some limp flaccid excuse)
I'm sorry you feel this way.
