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Why has my cancellation been stopped?

Posts: 4
Registered: ‎07-07-2020

Why has my cancellation been stopped?

I’ve left plusnet and have gone back to sky, however plusnet have stopped the cancellation of my home phone?
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Why has my cancellation been stopped?

Hi @mosie1511,

I'm sorry to hear about this. This could have occurred for a number of reasons however my best advice at this stage would be to contact our Cancellations Team directly on 0800 013 2632, who are available between the hours of 8AM-8PM from Monday to Friday, 9AM-7PM on Saturdays and 9AM-6PM on Sundays. Additionally, it would be worth getting in contact with Sky to let them know the situation and that you wish to proceed with your contract with them.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team