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Why doesn't BT have enough engineers?

Teagoo
Not applicable
Posts: 1
Registered: ‎30-12-2013

Why doesn't BT have enough engineers?

Reported a line fault on Saturday- no phone line, no internet - Having to wait until 6 January for a BT engineer!!! I'm sure I'm not the only one having to wait. Knowing the huge amount of faults, why doesn't BT have enough engineers ?!
Also read a report saying BT isn't meeting line fault targets.
Sad Angry
3 REPLIES 3
PeterLoftus
Pro
Posts: 2,583
Thanks: 178
Fixes: 4
Registered: ‎27-05-2011

Re: Why doesn't BT have enough engineers?

Wind an flooding?  Roll_eyes
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: Why doesn't BT have enough engineers?

Their bosses are concerned for their Health & Safety at work under the weather conditions, and dont want to pay out any compo if it ever came to it
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Why doesn't BT have enough engineers?

Any system / process that is designed to run efficiently under normal demand cannot cope when demand significantly increases without time to react. If BTOR were to have enough engineers to deal with the recent issues (numerous storms at a time when many people want time off to spend with their families) then we would all have to pay more to cover the costs of many engineers being idle when under normal demand.