Why can't you transfer a phone contract efficiently
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Why can't you transfer a phone contract efficiently
12-04-2014 10:27 AM
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So Mr Plusnet who is to blame? (don't forget BT say its not them.)
Re: Why can't you transfer a phone contract efficiently
12-04-2014 10:36 AM
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Title changed to reflect the actual problem and moved to Home Phone
Re: Why can't you transfer a phone contract efficiently
15-04-2014 12:14 PM
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Who is your telephone provider? BT?
I've just ran a couple of checks against your telephone number and it's showing that it isn't on the BT Network?
Re: Why can't you transfer a phone contract efficiently
16-04-2014 6:52 PM
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Peterxrm
Re: Why can't you transfer a phone contract efficiently
21-04-2014 11:28 AM
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May be your thread title now needs updating to add "... Because BT screwed it up for me!"
PN does have its self inflicted faults, but many of the issues raised on theses forums are 'visited' on them / are the making of the loosing provider.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Why can't you transfer a phone contract efficiently
22-04-2014 12:18 PM
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Sorry for the issues you've encountered due to the BT Basic service. I can see that this is due to be removed from your line on the 24th. We will place another order to transfer your phone over to us after this date.
Re: Why can't you transfer a phone contract efficiently
23-04-2014 7:38 AM
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So Plusnet what happens now?
Re: Why can't you transfer a phone contract efficiently
23-04-2014 9:04 AM
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My advice would be to contact BT to gain an understanding on why a 12 month contract is necessary and if need be, speak to a Team Leader/Manager if you're not getting the answer you're looking for.
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