Why Don't You Want My Custom, Neil Armstrong (Products Director, PlusNet)?
But, that money has already been saved in offering the customer a lower-priced line rental and calls deal 
And if I recall, the 0800 number was dropped in favour of offering the 0114 number, which is free on nearly all mobile tariffs (or at least in inclusive minutes) unlike an 0800 number which you actually have to pay for?
B.
And if I recall, the 0800 number was dropped in favour of offering the 0114 number, which is free on nearly all mobile tariffs (or at least in inclusive minutes) unlike an 0800 number which you actually have to pay for?
B.
I meant that the "idea" of having the 0800 number was dropped, but you get my point 
B.
B.
Quote Hallo old Mark,
Hi Bob.
Quote You know I don't hasten to praise BT, but at least they do provide a free service.
Thats absolutely true. However they also provide a much more expensive phone service and rental charges.
Quote I guess that they are keen to save as much as they can.
All businesses want to save money. We also want our customers to save money whilst providing a top notch service with a competitive pricing structure. I believe we do that and is why our Home Phone service is as popular as it is.
Quote Has PlusNet costed it.
Absolutely and extensively. It would be foolish not to.
Quote PlusNet would make sure that they are not guided by that well known fictional Scrooge.
We will never adopt a "Scrooge" approach, although you may hear the odd Bah Humbug out of me at the appropriate time of year. We provide quality products and services which cost in, provide value and are profitable and sustainable. It would be business suicide to do otherwise. We try to offer our customers the best possible solutions and services and I honestly believe that this is what we are doing right now.
Lets face it. Would customers want the best possible pricing options for our Home phone products, whereby the benefit, each and every time they use the phone or pay extra in the rare event that they have a line fault so that they can save a few pence on a call to the support team?
I genuinely believe the answer to that one to be the former.
We have had little or no demand for a free phone support line from our customer base for home phone other than the comments in this thread. I dont believe there is sufficient demand for this right now. Should there be demand then as always we will respond. Customer feedback drives us and always will.
Thanks for the comments Bob. I hope I have addressed your feedback adequatley.
Quote from: Bob I was concerned that it could not be easy for a third party to deal with BT as BT is nowadays.
My own opinion is that I think it will be easier to deal with Plusnet should you have a fault with your phone.
Last time I dealt with BT you get a different place and a different person every time you call.
At least Plusnet are just in one place and should be able to trace your issues better than BT seem to be able to.
Do hope I'm not proved wrong should my line ever go faulty.
[quote="Johnessex"]My own opinion is that I think it will be easier to deal with Plusnet should you have a fault with your phone.
Last time I dealt with BT you get a different place and a different person every time you call.
At least Plusnet are just in one place and should be able to trace your issues better than BT seem to be able to.
Do hope I'm not proved wrong should my line ever go faulty.
John,
I beleive that you used to work for BT, as I did.
I agree with you that it is difficult dealing with BT.
But --- I need to be convinced that Plusnet are sufficiently au fait to deal with problems which can be encountered with faults in the local cable network. It is likely that PlusNet could be taken in by BT assuring them that all is OK when it is not. It is my current experience that BT deny that there is a problem when in fact one exists. Or they crash in to a cabinet and start disconnecting and testing in all directions when they are looking for a noise fault. Please beleive me, they do. I guess you would agree that method is not the best way to find a fault of that nature.
Perhaps my trouble is that when I was a lineman (about 57 years ago) I would have had my **** kicked if I went about fault finding like that. (all together now--- "fings aint wot they used to be").
You may have seen some photos recently on a topic in these forums which showed how contractors work/operate in the network. I shuddered when I saw them performing in the pavement outside where I live a little while ago. There is a fair share of the dreaded aluminium conductors in the cables here as well, (built for noisy h/r's). It is not encouraging.
I too hope you don't have any problems with your local line network. But please don't lose any sleep it may never happen.
[Moderator's note by Jonathan (chillypenguin): Please take a few minutes to read the Forum Rules, about posting, full quotes of the preceding post. ]
Moderators note by rogerloxton: Fixed quote tag
Last time I dealt with BT you get a different place and a different person every time you call.
At least Plusnet are just in one place and should be able to trace your issues better than BT seem to be able to.
Do hope I'm not proved wrong should my line ever go faulty.
John,
I beleive that you used to work for BT, as I did.
I agree with you that it is difficult dealing with BT.
But --- I need to be convinced that Plusnet are sufficiently au fait to deal with problems which can be encountered with faults in the local cable network. It is likely that PlusNet could be taken in by BT assuring them that all is OK when it is not. It is my current experience that BT deny that there is a problem when in fact one exists. Or they crash in to a cabinet and start disconnecting and testing in all directions when they are looking for a noise fault. Please beleive me, they do. I guess you would agree that method is not the best way to find a fault of that nature.
Perhaps my trouble is that when I was a lineman (about 57 years ago) I would have had my **** kicked if I went about fault finding like that. (all together now--- "fings aint wot they used to be").
You may have seen some photos recently on a topic in these forums which showed how contractors work/operate in the network. I shuddered when I saw them performing in the pavement outside where I live a little while ago. There is a fair share of the dreaded aluminium conductors in the cables here as well, (built for noisy h/r's). It is not encouraging.
I too hope you don't have any problems with your local line network. But please don't lose any sleep it may never happen.
[Moderator's note by Jonathan (chillypenguin): Please take a few minutes to read the Forum Rules, about posting, full quotes of the preceding post. ]
Moderators note by rogerloxton: Fixed quote tag
Quote from: Bob
John,
I beleive that you used to work for BT, as I did.
Yes thats correct. I worked for them for 32 years man and boy
I left over 14 years ago when they were making offers that just couldn't be refused and I also didn't like the way it was starting to be run.
I think most of the original "real Engineers" have now gone and like you I doubt that the way things are done now just would not have happened in the past.
Fingers crossed then that my line never goes faulty.
Quote from: Bob
I wonder if there are any more parallels in our *careers*. Did you work on transmission as I did for quite a while. If you did you will understand when someone says,
" You can always tell a transmission man ---- but you can't tell him much".
Quick history.
1962 Y2YC (apprentice for those non BT reading this)
1964 Subs app maintenance and auto Maintenance
1965 to 1971 Transmission (Audio VF and Carrier)
1971 Promoted the the then rank of AEE ran Telegraph workshop and telegraph field Maintenance. 1974 Ran the Repair Service Control in Dial House. 1977 Took over "Deansgate and "Tandem" exchanges in Manchester. 1982 Ran Manchester 'E' repeater station and Manchester Telex exchange in York St.
1986 Took over the North West Aerial rigging group covering from Sutton Common to Carlise, Isle of man and assisting Northern Ireland.
1994 Sat in hotel on Isle of Man on a Sunday afternoon still working and decided to accept the offer and left.
1994 until now Lap of luxury
