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Who do I contact if phone line physically damaged

Infinity
Seasoned Pro
Posts: 6,170
Thanks: 267
Fixes: 3
Registered: ‎19-06-2011

Who do I contact if phone line physically damaged

With all this really bad weather, who do I contact if phone line physically damaged, ie blown down ?
Is it PlusNet, BT, Openreach, on my mobile, as obviously I will have lost home phone and broadband.
4 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Who do I contact if phone line physically damaged

you contact the people who you pay your phone bill to
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Who do I contact if phone line physically damaged

Hi there,
As pierre_pierre says you need to tell your phone provider who'll raise the fault to you as a damage report. As in your case that's us, please let us know if anything does happen and we'll get it raised for you.
Infinity
Seasoned Pro
Posts: 6,170
Thanks: 267
Fixes: 3
Registered: ‎19-06-2011

Re: Who do I contact if phone line physically damaged

Thanks, just forward disaster planning !
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Who do I contact if phone line physically damaged

Raise a fault now and by the time Openreach get round to it you will most probably have a fault  Wink