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Where is the \ key on my phone keypad? - trying to set up Call Divert

FIXED
chunkin
Newbie
Posts: 2
Registered: ‎27-08-2017

Where is the \ key on my phone keypad? - trying to set up Call Divert

Hello All,

 

I just activated PlusNet's call divert feature and have read the instructions on how to set this up. The instructions say:

 

Using Call Divert

There are three codes you can use, depending on what you want to do:

  • 21 diverts all calls
  • 61 diverts calls you don't answer in 15 seconds
  • 67 diverts calls when you're on another call

If you want to... Here's how you do it

Set up Call Divert Press \*(Code)\*(Number to divert to)#

Check Call Divert Press \*#(Code)#

Turn off Call Divert Press #(Code)#

 

My question is:

Where is the "\" key on my telephone keypad? I do not see this key ! Is there an equivalent button?

Any help would be greatly appreciated! Thank you!

 

C

6 REPLIES 6
Anonymous
Not applicable

Re: Where is the \ key on my phone keypad? - trying to set up Call Divert

@chunkin - Do you really need it is it not being used as a separator i.e.

Step 1 #CODE

Step 2 *NUMBER TO DIVERT#

or

Step 2 #CODE#

Can you try this please.

 

Alex
Community Veteran
Posts: 5,500
Thanks: 921
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Registered: ‎05-04-2007

Re: Where is the \ key on my phone keypad? - trying to set up Call Divert

Also, if you can post the model of the phone you use it'll help.
I'm mainly an iPhone person so can help if you're using that, but wouldn't be able to otherwise.

Mav
Moderator
Moderator
Posts: 22,464
Thanks: 4,770
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Registered: ‎06-04-2007

Re: Where is the \ key on my phone keypad? - trying to set up Call Divert

Fix

@chunkin

Have a look look at this thread as it appears the use of "\" is a typo.

 

Edit: Or as @Anonymous says it is used as a separator.

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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

chunkin
Newbie
Posts: 2
Registered: ‎27-08-2017

Re: Where is the \ key on my phone keypad? - trying to set up Call Divert

Thank you all! It worked without the \

As mentioned, i believe this is a typo in PlusNet's instructions!
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,596
Thanks: 10,338
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Registered: ‎21-04-2017

Re: Where is the \ key on my phone keypad? - trying to set up Call Divert

Hi there,

 

As mentioned, i believe this is a typo in PlusNet's instructions!

I'd like to get this fed back to the relevant team. Mind sending a link to the page across to me?

 

Thanks

 

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Mav
Moderator
Moderator
Posts: 22,464
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Fixes: 516
Registered: ‎06-04-2007

Re: Where is the \ key on my phone keypad? - trying to set up Call Divert

@Gandalf

There's a link in the thread I referenced aboveWink

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still