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What is the credit referred to on my bill?

FIXED
susannah8002
Newbie
Posts: 3
Registered: ‎10-09-2018

What is the credit referred to on my bill?

I'm new to Plusnet. My bill states unused credit £55...what is this please? How do I use it and how long is this credit for eg. monthly/annually? Thanks for any help.
5 REPLIES 5
CharlieBV
Grafter
Posts: 28
Thanks: 21
Fixes: 2
Registered: ‎11-09-2018

Re: What is the credit referred to on my bill?

Hey there,

 

This must be your phone credit limits which must be £55 (the limit). Basically when you make calls, it charges you within your credit limits. 

 

 

Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: What is the credit referred to on my bill?

Moderator's note:

Topic moved from General Chat to Home Phone.

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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
susannah8002
Newbie
Posts: 3
Registered: ‎10-09-2018

Re: What is the credit referred to on my bill?

Still not sure I understand. I get free evening and weekend calls...does this mean there's a limit? I have made some calls but it says zero credit used. Confused.
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: What is the credit referred to on my bill?

Fix

Have a look here https://www.plus.net/help/phone/about-phone-credit/

If you make calls during the day which are chargeable, they come off your monthly call credit.

Windows 10 Firefox 107.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
susannah8002
Newbie
Posts: 3
Registered: ‎10-09-2018

Re: What is the credit referred to on my bill?

Thanks. Understand completely now 😊