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What is the credit referred to on my bill?

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susannah8002
Newbie
Posts: 3
Registered: ‎10-09-2018

What is the credit referred to on my bill?

I'm new to Plusnet. My bill states unused credit £55...what is this please? How do I use it and how long is this credit for eg. monthly/annually? Thanks for any help.
5 REPLIES
CharlieBV
Dabbler
Posts: 23
Thanks: 17
Fixes: 2
Registered: ‎11-09-2018

Re: What is the credit referred to on my bill?

Hey there,

 

This must be your phone credit limits which must be £55 (the limit). Basically when you make calls, it charges you within your credit limits. 

 

 

Moderator
Moderator
Posts: 27,350
Thanks: 1,897
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Registered: ‎14-04-2007

Re: What is the credit referred to on my bill?

Moderator's note:

Topic moved from General Chat to Home Phone.

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

susannah8002
Newbie
Posts: 3
Registered: ‎10-09-2018

Re: What is the credit referred to on my bill?

Still not sure I understand. I get free evening and weekend calls...does this mean there's a limit? I have made some calls but it says zero credit used. Confused.
Moderator
Moderator
Posts: 27,350
Thanks: 1,897
Fixes: 175
Registered: ‎14-04-2007

Re: What is the credit referred to on my bill?

Fix

Have a look here https://www.plus.net/help/phone/about-phone-credit/

If you make calls during the day which are chargeable, they come off your monthly call credit.

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

susannah8002
Newbie
Posts: 3
Registered: ‎10-09-2018

Re: What is the credit referred to on my bill?

Thanks. Understand completely now 😊