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Want to remove my Call Plan without impacting my broadband deal

FIXED
wakeman
Aspiring Pro
Posts: 264
Thanks: 58
Fixes: 3
Registered: ‎20-04-2020

Want to remove my Call Plan without impacting my broadband deal

I was wanting to removing my inclusive call plan from my account, but your system was incorrectly trying to increase my broadband/line Rental charges to an out of contract price.

Please remove my Call Plan ensuring it does NOT impact my existing broadband contract price.

I have to say that webpage needs more information on the actual page not in help articles! 

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5 REPLIES 5
jgb
Aspiring Champion
Posts: 690
Thanks: 455
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Registered: ‎01-08-2007

Re: Want to remove my Call Plan without impacting my broadband deal

@wakeman 

The page that is displayed when removing / adding / changing call plans shows products at their full non discounted prices. It takes no account of any existing discounts on broadband etc. Any such discounts will be retained after removing your call plan.

It has been suggested to Plusnet that they need to add some info to the page to that effect so that they do not get the numerous queries such as yours regarding this.

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,912
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Registered: ‎21-04-2017

Re: Want to remove my Call Plan without impacting my broadband deal

Fix

Thanks for your post @wakeman

Just to back @jgb up, you'll retain any discounts following changing you call plan.

If there are any issues though feel free to let me know.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
frankandliz
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: ‎27-04-2019

Re: Want to remove my Call Plan without impacting my broadband deal

Recently gone through this. Good info on forum regarding changing your call plan will nor affect your BB discounts.

I also queried it by using the twitter link.

By doing these things a ticket was raised and confirmation give that discounts would not be affected.

Also as someone on here said PN was going to put info to that effect on the page where your new payments are shown. Not yet done but that was only a few days ago. 

jgb
Aspiring Champion
Posts: 690
Thanks: 455
Fixes: 19
Registered: ‎01-08-2007

Re: Want to remove my Call Plan without impacting my broadband deal

@frankandliz 

Don't hold your breath waiting for an update re prices displayed on the call plan change page.  Plusnet will get around to it in their own good time...if ever!

198kHz
Seasoned Hero
Posts: 5,635
Thanks: 2,648
Fixes: 38
Registered: ‎30-07-2008

Re: Want to remove my Call Plan without impacting my broadband deal

There are quite a few quirks already in the lengthening queue.  🙄

Murphy was an optimist
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