Vulnerable user - phone and email

[#1]

That down time can be mitigated by setting up VoIP on a temporary number before the SOGEA migration.  Doing that minimises the number non-availability.

Switching both in one step still leaves the challenge of setting up a new router and new phone device.

[#2]

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@bmc wrote:

@doubleu 

If moving, then consider Zen Internet - highly regarded and a good quality router.

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It's what I did two years ago. No regrets.

[#3]

@doubleu, I had a vulnerable relative in a similar situation a couple of years ago. They happened to be on benefits which made them eligible for a social tariff. I moved them from Plusnet to BT. The switch over was managed by text messages and was very smooth. We got a message saying the broadband was about to be migrated, and another about 10 minutes later saying it had been done, and to reboot the BT router and to reply YES if it was working. We did that then got a text to say the phone would be moved, next and to plug the phone into the BT router, and again about 10 minutes later were asked whether it was working - it was. So the whole swap took about half an hour. I was there to plug the new router in etc, but it really couldn't have been easier. My relative now pays just £15pm for 40Mbps FTTC and inclusive calls, so I can recommend a social tariff if your father is eligible.