Voicemail

[#1]

Just returned from Hols, thought I'd check my plusnet bill and realised I'd been charged for Voicemail period 06/06 to 05/07...I understood Viocemail was free (included) in the new charges.

[#2]

It should be as far as I know:

Quote

Voicemail (1571) 1571 makes sure you don't miss a call – whether you're away from home or on another call. •You'll be alerted to a message by a stuttering dial tone when you pick up the phone •Dial 1571 to access your messages Voicemail is free but it's not turned on by default. You'll need to add it via the Home Phone Control Panel.

[#3]

I've had the same problem, and apprently there is a bug that needs to be fixed...c'mon Mand, please get this one sorted out for us...

[#4]

I'm on it guys, it's with a developer as we speak.

[#5]

Oldjack,
Your issue is slightly different, and not actually a problem. You were billed on the 6th, but were not due to be changed over to the new products until the end of June, so when we billed you the price for Voicemail was correct.

[#6]

And mine????

[#7]

Yours is the aforementioned bug, and is being worked on right now. The fix is more complicated than first thought though.