cancel
Showing results for 
Search instead for 
Did you mean: 

Voicemail working, but not active on account.

FIXED
Oliver_Cromwell
Interested
Posts: 2
Thanks: 1
Registered: ‎30-10-2016

Voicemail working, but not active on account.

I did not order voicemail on my line, and it shows as inactive in the Features tab of the Home Phone Control Panel. However a message has just been left on my line while the phone line was busy.

Please can voicemail be switched off. I have now contacted PlusNet via online chat, and they say that it will be removed in the next 24 hours. So hopefully fixed.

3 REPLIES 3
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: Voicemail working, but not active on account.

Fix

Welcome to the community forums @Oliver_Cromwell

 

Sorry to see voicemail is active on your line despite it not being requested on the account. I understand you've since contacted us and an order has been placed to get this removed from the line.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
Oliver_Cromwell
Interested
Posts: 2
Thanks: 1
Registered: ‎30-10-2016

Re: Voicemail working, but not active on account.

Thank you HarryB, I am pleased to confirm that voicemail has been removed from my line.

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: Voicemail working, but not active on account.

Glad to hear that. Thanks for letting us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional